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RETURN POLICY

We hope want you to be satisfied with our product, so if you have doubts or questions please do not hesitate to contact us on contact@idswissbotanicals.com.

If for some reason you still want to return you have 30 days to do it (that is over 2 weeks longer than the EU law requires). If 30 days have gone by since your purchase, unfortunately we can't offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we need a receipt or proof of purchase.

REFUND

Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain period of time.

LATE OR MISSING REFUNDS

If you haven't received a refund yet, check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially released.
Then contact your bank. There is often a processing time before a refund is mailed.

If you've done all of this and you still have not received your refund yet, please contact us at contact@idswissbotanicals.com.

DELIVERY

To return your product, you must mail your product to: Babylon Sciences SA, Rue de Geneve 42, 1007 Lausanne, Switzerland.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes for the exchanged product to reach you may vary.

If you are shipping an item over $ 100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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